Note: The job is a remote job and is open to candidates in USA. Turing is a leading research accelerator for frontier AI labs, and they are seeking a Remote Customer Service Specialist with experience in finance and insurance. This role involves evaluating and improving AI applications in customer service, focusing on enhancing customer experience and communication quality.
Responsibilities
- Design and solve real-world customer interaction and service scenarios to test AI reasoning
- Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication
- Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards
Skills
- 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector
- Excellent English communication and reasoning skills
- Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner
- Bachelor's or Master's degree in Finance, Business Administration, Economics, or a related field preferred
Benefits
- Strong compensation (exact amount varies by project).
- Work in a fully remote environment.
- Engagement type: Contractor assignment/freelancer, potentially full-time.
- Duration of projects: approximately 1 month (with possibility for extension).
Company Overview
Turing advances frontier AI and builds real-world systems for Fortune 500 companies, governments, and the world’s leading AI labs. It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.turing.com.Company H1B Sponsorship
Turing has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 8 in 2024, 7 in 2023, 16 in 2022, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.