Remote Release of Information Specialist (ROIS)
Summary of Position:
The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information.
Duties & Responsibilities:
- Process medical ROI requests in a timely and efficient manner
- Process requests utilizing Verisma software applications
- Support the resolution of HIPAA-related release issues
- Organize records and documents to complete the ROI process
- Read and interpret medical records, forms, and authorizations
- Provide exemplary customer service in person, on the phone and via email, depending on location requirements
- Interact with customers and co-workers in a professional and friendly manner
- Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
- Attend training sessions, as required
- Live by and promote Verisma company values
- Perform other related duties, as assigned, to ensure effective operation of the department and the Company
Minimum Qualifications:
- HS Diploma or equivalent, some college preferred
- 2+ years of medical record experience
- 2+ years of experience completing clerical or office work
- Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
- Experience in a healthcare setting, preferred
- Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
- Must be able to work independently
- Must be detail oriented