Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company focused on serving its members through a technology platform. The Program Lead for Workforce Management will be responsible for optimizing and implementing workforce management tools to meet organizational goals.
Responsibilities
- With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
- Coordinate projects and processes to help ensure key milestones and service levels are met
- Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
- Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
- Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures
- Provide recommendations that ensure financial discipline and quality
- Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- 1+ years of professional experience in Workforce Management
- Extensive experience managing NICE IEX or InContact systems
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience in process improvement and workflow design
- 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
- Proficiency in Excel or Sheets
- ACA marketplace, provider network, claims, healthcare quality, or provider data experience
- Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience with project coordination or management in a matrixed organization
- Contact center leadership experience
- Experience using SQL
Benefits
- Employee benefits
- Participation in Oscar's unlimited vacation program
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview