Note: The job is a remote job and is open to candidates in USA. Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. They are seeking a Senior Product Manager to lead the evolution of visitor-facing products, working closely with Design, Engineering, and Customer Success to create intuitive and high-quality products that enhance user experiences in complex indoor spaces.
Responsibilities
- Own the vision, roadmap, and prioritization for key visitor-facing products
- Balance customer needs, user experience, technical considerations, and business goals
- Define what success looks like and measure outcomes over time
- Partner with leadership to align product direction with company priorities
- Work closely with Design and Engineering to deliver intuitive, polished user experiences
- Identify opportunities to improve usability, accessibility, performance, and engagement
- Use research, analytics, customer conversations, and observation to understand user behavior
- Advocate for a high-quality product experience from concept through launch
- Engage directly with customers and internal teams to understand challenges, workflows, and opportunities
- Translate qualitative and quantitative feedback into product decisions
- Identify patterns across customer requests rather than simply responding to individual asks
- Stay informed about industry trends and evolving customer expectations
- Coordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teams
- Communicate priorities, trade-offs, and progress clearly
- Facilitate alignment and decision-making across diverse stakeholders
- Help teams focus on the highest-impact opportunities
Skills
- 5+ years of Product Management experience in software or technology companies
- Experience shipping customer-facing products that people use regularly
- Strong product judgment and demonstrated ability to prioritize effectively
- Comfort operating in environments where not every answer is known upfront
- Experience working closely with designers and engineers to deliver high-quality user experiences
- Strong communication skills and ability to influence without formal authority
- Demonstrated curiosity about users, customer behavior, and how products create value
- Track record of using data and evidence to inform product decisions
- Experience with location-based services, mapping, navigation, or spatial technologies
- Experience with mobile applications, kiosks, digital signage, or consumer-style products
- Experience incorporating AI capabilities into customer-facing products
- Experience serving enterprise customers with complex workflows
Benefits
- 20 days of paid vacation starting on day one
- Comprehensive health benefits
- Meaningful ownership and influence
- Opportunity to shape products used in major venues around the world
- A team of bar raisers with low ego and high ownership
Company Overview
Mappedin creates digital maps that turn indoor spaces into interactive maps for web, mobile, and kiosks. It was founded in 2011, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.mappedin.com.