Note: The job is a remote job and is open to candidates in USA. Accurate Background is a trusted provider of employment background screening and workforce monitoring services. They are seeking an Occupational Health Services Associate to perform a variety of complex tasks, including scheduling donor occupational health testing and providing customer service to clients and internal teams.
Responsibilities
- Schedule donor occupational health testing within vendor systems
- Process and complete drug and occupational health testing results to ensure delivery to clients
- Learn and understand the regulated processes for both drug and occupational health testing
- Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results
- Work with internal teams to assist clients
- Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results
- Meeting attendance, production and quality standards of the company/department
- Records details of all calls and tasks, as well as actions taken, into Salesforce
- Other duties related as assigned by management
- Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
- Contributes to team effort in maintaining service level agreements (SLA)
- Contribute to a positive team environment
- Contribute to creating and maintaining work instructions and Milo flow charts
- Ability to multitask, make decisions, and work independently and well as with a team
Skills
- High school degree or GED required
- Able to complete work with minimal errors under limited supervision required
- Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required
- Ability to multitask (i.e., read or type while talking on the phone) required
- Strong written and verbal comprehension and expression skills required
- Ability to type 35+ WPM required
- Previous experience with CRM systems (i.e., Salesforce) preferred
Benefits
Company Overview
Accurate Background is a provider of compliant, automated workforce screening solutions. It was founded in 1997, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.accurate.com.