Note: The job is a remote job and is open to candidates in USA. Akkodis Group Nordics is seeking several NOC Analysts to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role involves detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction.
Responsibilities
- Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents
- Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary
- Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation
- Execute documented runbooks for common issues (application restarts, health checks, certificate renewals)
- Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes)
- Perform health checks and proactive monitoring to identify degradation before customer impact
- Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows
- Maintain shift handoff documentation and participate in daily operational standup meetings
- Escalate incidents appropriately based on severity, customer impact, and technical complexity
- Document known errors, workarounds, and lessons learned to improve operational knowledge base
Skills
- 1–3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles
- Experience with monitoring and observability tools (Datadog, Splunk, New Relic, or similar)
- Familiarity with incident management and ITSM platforms (Jira Service Management, ServiceNow, PagerDuty)
- Moderate understanding of cloud infrastructure (AWS, Azure, GCP), APIs, and web services, i.e. AWS SysOps Associate certification / equivalent
- Strong troubleshooting skills and ability to follow technical runbooks under pressure
- Excellent written and verbal communication skills for incident updates and handoffs
- Willingness to work rotating shifts including nights, weekends, and holidays (24/7 follow-the-sun model)
- Experience in healthcare, government, or regulated environments (HIPAA, CMS compliance)
- ITIL v4 Foundation certification
- Familiarity with scripting (PowerShell, Python, Bash) for basic automation tasks
- Experience supporting SaaS or cloud-native applications
- Understanding of networking concepts (DNS, load balancers, firewalls, SSL/TLS)
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave
- Holiday pay
Company Overview
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is http://www.datarespons.com/.