Note: The job is a remote job and is open to candidates in USA. Enlyte is a company that combines innovative technology, clinical expertise, and human compassion to support individuals recovering from workplace injuries or auto accidents. They are seeking a Network Customer Service Support professional to deliver customer service tasks, respond to client inquiries, and resolve complex issues within their Network Solutions team.
Responsibilities
- Delivers specific delegated Customer Service tasks assigned by a supervisor
- Receives requests by email, telephone or via a CRM
- Documents issues within the CRM using specific guidelines
- Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements
- Researches multiple system applications to identify root cause of issue which can be complex in nature
- Works to resolve issue within own unit or outside unit
- May require outreach to other internal resources or external resources outside of the company
- Responds to inquiries from clients, providers and/or other internal or external partners
- Determines most effective response
- Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to clearly and concisely explain the resolution to a complex issue and policy provisions
- Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity
- Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members
- Tasks involve a degree of forward planning and anticipation of needs/issues
- Resolves non-routine issues escalated from more junior team members
Skills
- High School diploma or equivalent
- Experience in a fast-paced, production environment
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently
- Ability to write clearly and effectively when communicating with all parties
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
Benefits
- Medical
- Dental
- Vision
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D Insurance
- 401(k)
- Tuition Reimbursement
- An array of resources that encourage a lifetime of healthier living
Company Overview