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Join the arenaflex Team: Embark on an Exciting Career in Financial Services
Are you ready to discover a world of opportunities, both at work and throughout your time off? Join the arenaflex family, and you'll journey globally, expand your knowledge, and emerge as the best version of yourself. As you embark on a new career adventure, you'll tackle challenges with flexibility and grace, developing new competencies and advancing your professional journey while having the time of your life. Feel free to balance both your personal and work life and hop on board with arenaflex today!
At arenaflex, we believe that our greatest asset is our people. We are committed to fostering an inclusive, diverse, and dynamic work environment where every team member can thrive. Whether you're just starting your career in financial services or looking to take the next big step, this role offers comprehensive training, growth opportunities, and the chance to be part of a team that truly makes a difference in our members' financial lives.
About the Position: Member Services Representative
This exciting opportunity is with the Payments and Digital Strategy team at arenaflex. As a Member Services Representative, you will be responsible for daily functions related to checking processing, item processing, direct bills, and fund transfers at our organization. You'll play a critical role in ensuring smooth financial operations while delivering exceptional service to our valued members.
This is a remote position, allowing you to work from the comfort of your home in Texas while still being an integral part of our team. We provide all the necessary tools and equipment to ensure you have everything you need to succeed in this role.
What You Will Do
As a Member Services Representative at arenaflex, your responsibilities will include:
- Complete data entry and balancing functions with precision and attention to detail, ensuring all financial records are accurate and properly maintained.
- Coordinate return items with members, external vendors, the Federal Reserve Bank, and other financial institutions to resolve issues efficiently and professionally.
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing to maintain operational excellence across the organization.
- Work member cases and activities assigned to your queue, ensuring timely resolution and exceptional service delivery.
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws, protecting both the organization and our members.
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks with accuracy and efficiency.
- Review, analyze, and approve Remote Deposit, Mobile, ATM, and other image-enabled products to ensure proper processing and compliance.
- Log, analyze, and make necessary GL, account changes and/or returns to maintain financial integrity.
- Process Stop Pays and Check Batching operations in accordance with established procedures and timelines.
- Complete daily balancing and department closing activities to ensure accurate end-of-day reporting.
- Obtain information from members for the timely and correct processing of international and domestic fund transfer requests.
- Research and confirm incoming and outgoing fund transfer data to prevent errors and ensure transaction accuracy.
- Communicate with vendors to process fund transfers efficiently and resolve any issues that may arise.
- Understand and be familiar with outgoing and incoming fund transfer laws and regulations to ensure compliance.
- Deposit check returns, report member returned items on draft changes, process member checks, confirm members for outgoing fund transfers, and verify and release fund transfers through the Federal Reserve.
- Complete daily processing of workflows related to overdue returns, supply of receipts, foreign collections, and legal holds.
The selected candidate will be responsible for ensuring the security and confidentiality of all accounts and associated data that are part of their work and for ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act.
What You Will Need for Success
Minimum Qualifications
- High school degree or GED equivalent
- Intermediate Microsoft Excel and Word experience
- Strong communication skills, both written and verbal
- Basic mathematical skills and ability to analyze data accurately
- Ability to work extended hours in support of business needs
- Must pass relevant arenaflex and Credit Union pre-hire compliance exams
Preferred Qualifications
- Previous customer or member service experience in a financial services environment
- Previous banking or Credit Union experience
- Familiarity with Episys/Symitar systems and wire processing
- Experience with fraud detection and resolution
- Knowledge of NACHA regulations and Federal Banking laws
Essential Skills and Competencies
- Exceptional Customer Service Skills: Ability to interact professionally with all personnel and members, demonstrating patience, empathy, and problem-solving abilities.
- Multi-tasking and Prioritization: Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an essential part of a team while meeting deadlines under high-volume pressure.
- Mathematical Proficiency: Ability to perform mathematical calculations and analyze financial data with accuracy and attention to detail.
- Time Management: Ability to effectively prioritize work and meet deadlines under pressure.
- Flexibility and Adaptability: Ability to cross-train and perform any role assigned within the department as business needs evolve.
- Independent Work: Ability to work independently with minimal supervision while maintaining productivity standards.
- Self-Motivation: Strong organizational skills and capability for attention to detail, with the ability to self-inspire and take initiative.
- Professionalism: Ability to engage professionally with all team members, members, and external stakeholders.
- Technology Proficiency: Skilled in Microsoft Office software (Word, Excel, Access, PowerPoint) gained through work experience or education and hands-on use of the software.
- Reliability: Ability to maintain excellent performance and attendance, demonstrating commitment to team success.
Career Growth and Learning Opportunities
At arenaflex, we invest in our employees' professional development. As a Member Services Representative, you'll receive comprehensive training on our systems, processes, and compliance requirements. This role provides an excellent foundation for a long-term career in financial services.
Throughout your journey with arenaflex, you'll have opportunities to:
- Develop expertise in banking operations, compliance, and regulations
- Cross-train in various departments to broaden your skill set
- Advance into supervisory or management roles based on performance and career goals
- Specialize in areas such as fraud prevention, member relations, or operations management
- Access ongoing training programs and professional development resources
- Build a strong foundation for future roles within the financial services industry
Work Environment and Culture at arenaflex
At arenaflex, we believe in the power of inclusion and diversity. From the team members we hire to the members we serve, inclusion and diversity are the foundation of our dynamic workforce. Our commitment to creating an inclusive environment means we value different perspectives, backgrounds, and experiences.
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our members, suppliers, communities, and shareholders, helping team members reach their full potential and developing inclusive work environments to meet and exceed the needs of our diverse global community.
We encourage you to be yourself at arenaflex. We believe that when our team members feel valued and included, they are more innovative, engaged, and better positioned to serve our members with excellence.
Compensation and Benefits
We are excited to offer a competitive compensation package for this position:
- Hourly Rate: $22 - $35 per hour, commensurate with experience and qualifications
- Employment Type: Full-time, remote position
- Location: Texas, USA (Remote Work from Home)
Comprehensive Benefits Package
Feel free to take advantage of all that arenaflex has to offer:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you live well. That's just the beginning – we also provide virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be the best version of yourself – that's why our well-being programs offer you all the right tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year of service.
- Additional Benefits: Other excellent benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Join Our Family Today
If you're ready to take the next step in your career and join a team that values excellence, integrity, and member satisfaction, we encourage you to apply for this exciting opportunity at arenaflex.
As a Member Services Representative, you'll not only develop valuable skills in the financial services industry but also become part of a family that supports your growth, celebrates your achievements, and empowers you to reach your full potential.
At arenaflex, we believe that every journey begins with a single step, and we're excited to take that step with you. Apply today and discover why our team members love working here – where your career takes flight!
Note: The selected candidate will be required to pass relevant arenaflex and Credit Union pre-hire compliance exams, including background checks and credit evaluations, as part of our commitment to maintaining the highest standards of security and trust.