[Remote] Manager, Sales Operations

Note: The job is a remote job and is open to candidates in USA. Cala Health is dedicated to alleviating the burden of chronic diseases through innovative therapies. They are seeking a Manager of Sales Operations to provide leadership in Sales Operations and Commercial Project Management, supporting strategic planning and execution while collaborating with commercial leadership to drive business outcomes.

Responsibilities

• Work closely with the VP, Sales and Therapy Success to strategize, plan, and provide timely solutions to support the commercial teams
• Partner with leadership to ensure consistency, accuracy, and strategic alignment of deliverables
• Collaborate with leadership to identify administrative processes and scalable solutions to support an expanding team
• Create and deliver presentations
• Represent leadership as needed in various forums, ensuring knowledge and assessment of topic as a key stakeholder and provide detailed updates of functional needs for follow-up
• Analyze historical data and pipeline activity to project future revenue
• Leverage market specific data to drive strategic business decisions that support the scaling of the Sales team
• Identify key market opportunities through ongoing assessment of available data and emerging marketplace trends
• Refine and adapt Sales processes for consistency and efficiency as the commercial organization scales
• Review existing Sales infrastructure and administrative processes to proactively identify and bridge operational gaps
• Lead the planning, template design, data aggregation and execution of Quarterly Business Reviews with leadership
• Lead the annual incentive compensation plan lifecycle, overseeing assessment, strategic alignment and rollout
• Drive alignment and execution for the annual and quarterly quota-setting processes
• Manage end-to-end compensation planning, reconciliation, approvals, and reporting
• Foster a collaborative and innovative culture within the Sales team
• Partner with counterparts to identify and implement robust Sales reporting and analytics
• Work closely with Sales leadership to understand business goals and information needs
• Translate business requirements into data-driven insights, actionable recommendations, and strategic initiatives
• Align cross-functional projects with Sales objectives to ensure seamless execution
• Ensure seamless integration of data across key platforms (SFDC + Business Insights) to deliver actionable dashboards for the Sales team
• Define and implement processes to ensure the delivery of timely, accurate, and actionable Sales data and insights
• Lead efforts to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support
• Collaborate cross-functionally to manage, maintain, and drive consistent processes for customer data management
• Provide direction on the selection, implementation and utilization of Sales tools and technologies
• Identify and implement efficient methods for sharing information with the Sales team
• Train Sales team on the use of key tools and platforms
• Develop and analyze account level data to create actionable reports and dashboards

Skills

• Bachelor's degree in Business, Finance, Analytics, or related field
• At least 4 years of relevant experience in Sales Operations
• Strong commercial business analysis, data analysis, and project management experience within the MedTech industry
• Strong analytical, problem-solving, communication, and interpersonal skills
• Proven experience optimizing Sales processes, commercial operations, data analysis techniques, data driven decision support and business intelligence
• Demonstrated ability to lead, influence and collaborate effectively with stakeholders and commercial teams at all levels
• Excellent written and verbal communication and interpersonal skills, with the ability to translate data into level specific narratives
• Exceptional organizational, administrative and project management skills
• Commercial Strategy and/or Commercial Operations experience
• Knowledge of DME business is a plus
• In-depth, hands-on knowledge of Sales*f*orce platform

Benefits

• This position is a base-salary-only role and is not eligible for variable commission or annual cash performance bonuses.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Cala may sponsor applicants for work visas subject to external immigration counsel assessment.
• Cala Health believes our success is based on diversity of people, teams and thinking.
• We offer all employees the tools, training and mentoring they need to succeed.

Company Overview

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