Note: The job is a remote job and is open to candidates in USA. Knipper Health is seeking a Manager for Pharmacy Data Entry Operations to oversee their Eagle and KRx Data Entry teams. This role involves strategic and operational leadership, focusing on enhancing team engagement, streamlining workflows, and ensuring compliance with regulations.
Responsibilities
- Oversee day-to-day operations of the Eagle and KRx Data Entry teams, ensuring service levels, accuracy, and turnaround times are consistently met or exceeded
- Develop and implement aligned workflows and performance standards across both teams to create operational consistency and efficiency
- Identify opportunities to streamline processes, reduce duplication, and improve scalability across both data entry operations
- Collaborate with internal stakeholders to support launches, integrations, and ongoing optimization of pharmacy programs
- Leverage cross-departmental insights to strengthen data entry processes and improve overall pharmacy service delivery
- Serve as a central connector between the Eagle and KRx teams, actively working to build relationships, create shared goals, and celebrate joint achievements
- Champion team morale, contributor engagement, and retention efforts through inclusive leadership and transparent communication
- Foster a collaborative team culture that promotes mutual respect, shared learning, and consistent standards
- Encourage cross-training, peer learning, and exposure to team-specific strengths to develop well-rounded contributors
- Lead and support a team of supervisors, and team leads through performance coaching, training, and development
- Oversee onboarding, training, and competency development for all data entry staff; ensure contributors are fully equipped to perform in their roles
- Address performance trends through data, observation, and regular feedback conversations; provide ongoing support to drive growth and accountability
- Set clear goals and expectations, aligning team efforts with broader department and company objectives
- Maintain adherence to federal and state regulations, including HIPAA and Board of Pharmacy guidelines
- Ensure policies, procedures, and standard operating procedures (SOPs) are followed consistently across both teams
- Conduct regular audits to evaluate quality, accuracy, and compliance; implement improvements as needed to address gaps
- Monitor Key Performance Indicators (KPIs) to track individual and team performance
- Use performance data and trends to identify operational gaps, improve accuracy, and reduce turnaround time
- Prepare and deliver regular reports, highlighting successes, challenges, and opportunities for optimization
- Serve as a liaison between the data entry teams and internal/external stakeholders to ensure smooth communication and alignment
- Maintain a proactive feedback loop with contributors, ensuring they are informed, supported, and aligned with departmental initiatives
- Translate strategic priorities into actionable plans for the team and ensure consistent follow-through
Skills
- Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
- Minimum five (5) years of progressive experience in pharmacy operations, preferably within a mail order, PBM, or specialty pharmacy setting
- Minimum three (3) years of leadership experience in a regulated, high-volume healthcare or pharmacy environment
- Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
- Experience with HIPAA, PDMA, cGMP adverse events
- Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
- Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
- Ability to read, write, speak, and understand the English language
- Registered and licensed pharmacy technician by the Indiana Board of Pharmacy in good standing
- Nationally certified through the PTCB or another approved certifying agency
- Bi-lingual, English and Spanish
- Project management experience
- Customer service evaluation and satisfaction experience
Benefits
- Access to health, dental, and vision insurance
- Retirement plan options
- Paid time off
- Paid parental leave
- Employee assistance programs
- Other perks
- Eligible employees may also have access to performance bonuses
Company Overview
Company H1B Sponsorship