Note: The job is a remote job and is open to candidates in USA. PureCars is the industry leader in automotive marketing, trusted by top dealers in North America. The Key Account Manager is responsible for managing dealership clients, enhancing customer success, and fostering strong relationships to drive account growth and retention.
Responsibilities
- Travel as necessary to maintain an in-person dealership presence
- Build strong relationships with key dealership stakeholders, including Dealer Principals, General Managers, and other leadership
- Present ROI, performance insights, and opportunities to maximize utilization of the PureCars and AutoAlert platforms and solutions
- Schedule recurring business reviews and strategic planning sessions with dealership stakeholders and customer champions
- Strengthen and maintain long-term relationships with assigned clients
- Serve as a trusted advisor by consulting and developing strategic recommendations with dealership leadership
- Regularly review dealership assets, platform settings, user access, and utilization with client leadership
- Identify opportunities for organic growth and additional product adoption while ensuring customers maximize the value of the PureCars and AutoAlert product portfolio
- Monitor dealership performance metrics and demonstrate the value of PureCars and AutoAlert through data-driven recommendations and process improvements
- Increase client knowledge and adoption of PureCars and AutoAlert products and solutions through education and consultation
- Identify, develop, and cultivate customer advocates for PureCars and AutoAlert
- Represent the voice of the customer internally by collaborating with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams
- Hold customers accountable for agreed-upon success plans and platform utilization
- Coordinate and promote customer training to ensure dealerships receive the level of service and support they expect
- Maintain a strong working knowledge of the PureCars and AutoAlert product suites
- Complete and submit required reports, documentation, and administrative tasks while following company policies and procedures
- Meet regularly with leadership to discuss client health, initiatives, opportunities, and progress toward established goals
- Promote adoption and utilization of customer-facing tools, reporting, and marketing resources available through the PureCars and AutoAlert platforms
- Guide customers to the appropriate support, training, and customer success resources as needed
- Perform other duties as assigned
Skills
- Previous account management, customer success, or customer support experience required
- Experience with consultative, solution-based, or strategic selling approaches
- Strong presentation and communication skills with the ability to lead customer meetings, training sessions, and executive business reviews
- Demonstrated attention to detail and commitment to accurate recordkeeping
- Excellent written and verbal communication skills with the ability to clearly articulate ideas and recommendations
- Exceptional customer-facing skills with the ability to build credibility and trust with internal and external stakeholders
- Strong analytical and problem-solving skills with the ability to evaluate customer needs and develop effective solutions
- Working knowledge of the automotive retail industry, market trends, and competitive landscape
- Strong understanding of customer success principles and SaaS technology adoption
- Minimum of 5 years of automotive industry experience preferred
- Bachelor's degree preferred
- Demonstrated knowledge of the PureCars and AutoAlert product portfolio is preferred
Benefits
- Fully remote work mode
Company Overview