Note: The job is a remote job and is open to candidates in USA. OLIPOP is a company focused on positively impacting consumer health through innovative soda products. They are seeking a proactive IT Systems Administrator to manage and improve their cloud-based SaaS environment, ensuring employees have reliable and secure access to necessary tools.
Responsibilities
- Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast
- Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture
- Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business
- Lead or assist in security incident response, triage, and post-incident review
- Maintain up-to-date configurations, policies, and documentation across all security platforms
- Manage and administer M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive
- Handle user lifecycle management - provisioning, de-provisioning, licensing, and access controls
- Monitor tenant health, enforce security policies, and manage compliance and DLP configurations
- Support Power BI administration including workspace management, user access, and data connectivity
- Administer and optimize Mimecast for email security, continuity, and archiving
- Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention
- Monitor email traffic and investigate quarantine events, false positives, and delivery issues
- Serve as a key point of contact for third-party IT vendors and managed service partners
- Hold vendors accountable to project timelines, deliverables, and service-level expectations
- Coordinate vendor onboarding, access management, and offboarding in alignment with security policies
- Escalate and track issues through to resolution, ensuring vendors meet organizational standards
- Oversee IT helpdesk queue - triage, prioritize, assign, and resolve tickets
- Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access
- Identify recurring issues and drive root-cause fixes to reduce ticket volume over time
- Assist in developing and delivering IT and security awareness training for end users
- Create clear, user-friendly documentation, how-to guides, and knowledge base articles
- Champion best practices around security hygiene, tool adoption, and productivity
- Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes
- Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort
- Stay current on emerging AI capabilities relevant to IT security and operations
Skills
- 5+ years of experience in an IT systems, security, or cloud operations role
- Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)
- Strong troubleshooting skills - you diagnose methodically, escalate when appropriate, and follow through to resolution
- Experience managing an IT ticketing system (Freshservice)
- Comfortable holding vendors accountable and managing external project timelines
- Excellent communication skills - able to convey technical concepts clearly to non-technical users
- Self-directed and proactive - you don't wait for things to break
- Experience managing or supporting security platforms such as Arctic Wolf, Zscaler, Okta, and/or Mimecast
- Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar in a professional setting
- ITIL foundation or equivalent IT service management experience
Company Overview