Note: The job is a remote job and is open to candidates in USA. TAS United is a technology-focused call center and telephone answering service specializing in medical clients, with offices in Texas and Puerto Rico. The IT Operations Manager will lead a three-person IT team, manage the full IT stack including cloud infrastructure and security, and ensure compliance with regulations while supporting the day-to-day operations.
Responsibilities
- Lead and develop the team
- Manage and mentor the IT team, set priorities, remove blockers, and grow the team’s capabilities. Translate technical realities into clear language for business stakeholders, clients, and internal partners
- Own, operate, and evolve our Microsoft Azure environment, including: • Windows and Linux virtual machines • Windows Server Failover Clustering • Azure Entra Domain Services and Active Directory • Azure networking, including Virtual Networks, NSGs, VPNs, Front Door, Application Gateway, and Juniper vSRX firewalls • Azure App Service Environment, App Services, Key Vault, and Azure SQL • Azure Site Recovery • Infrastructure as Code (IaC)
- Own our day-to-day security posture and operate our security tooling, including SIEM, DLP, group policy, endpoint/device management, and RMM. Work alongside our GRC lead, who owns the compliance program, policies, and third-party audits, by implementing and maintaining the technical controls that support them, executing defined procedures, and gathering evidence during HITRUST and PCI audits
- Support and improve our call center telephony, including Asterisk and SIP trunk infrastructure, as well as the Juniper firewalls at our local offices
- Partner on our AI voice agent and automation stack as we continue modernizing how we deliver service
Skills
- Proven ability to lead a technical team and communicate clearly with technical and non-technical audiences alike
- Deep, hands-on experience securing infrastructure and designing, operating, and troubleshooting networks, including firewalls, VPNs, segmentation, monitoring, and access controls
- Real production experience across a meaningful portion of our Azure stack, including compute, networking, app services, SQL, Key Vault, Infrastructure as Code, and identity via Entra/Active Directory
- Fully bilingual required. Fluency in both English and Spanish, written and verbal, is required
- Call center and telecom experience preferred
- Compliance familiarity preferred
- A bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required
- The following certifications are a plus: Microsoft Azure: AZ-104 Administrator, AZ-305 Solutions Architect Expert; Security: CISSP, CCSP, or CompTIA Security+; Networking: Juniper JNCIA/JNCIS or Cisco CCNA/CCNP
Benefits
- TAS United offers a competitive benefits package, including medical benefits and other company-sponsored programs, subject to eligibility.
Company Overview