Note: The job is a remote job and is open to candidates in USA. Percepta is a company that delivers exceptional customer experiences across various markets. They are seeking an Instructional Designer to analyze training needs, develop training materials, and evaluate the effectiveness of training programs.
Responsibilities
- Design and develop learning objectives and outcomes
- Partner with internal and external clients to create and edit training materials
- Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods
- Design and develop facilitator and participant material for new hire, continuous, and cross- training by project
- Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations
- Develop and maintain knowledge artifacts to be used in both training and production
- Develop and conduct Train-The-Trainer (TTT) sessions
- Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs
- Develop timelines and project plans for development, deliver project plans, and receive approval of timelines
- Partner with all customers, (internal and external) to identify training needs by program
- Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development
- Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project
- Conduct analysis on operational performance to identify knowledge gaps
- Develop training action plans for individuals and groups based on performance needs
- Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified
- Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness
Skills
- Bachelor's Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience
- Minimum of 3 years of professional training and development experience
- ISD Certifications are highly desirable
- Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable
- Strong project management and organizational skills
- Ability to work with all levels of employee and management
- Creativity
- Ability to work in a fast-paced environment
- Ability to develop training material with short timelines
- Excellent writing, communication, and presentation skills
- Detail oriented
- Positive attitude
- Ability to prioritize business requests and self-manage workload and timelines
- Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
- Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc
- Analytical, design and development skills
- Maintain a positive work environment that fosters team performance
- Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness
- 1-3 years of Instructional or Curriculum Design preferred
- Call Center experience is preferred
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Company Overview