Note: The job is a remote job and is open to candidates in USA. Envoy Global is a proven innovator in the global immigration space, and they are seeking an experienced Immigration Consultant, EMEA to join their international immigration team. This role involves managing end-to-end immigration processes and acting as a trusted advisor to clients and foreign nationals, with a focus on improving processes and ensuring compliance.
Responsibilities
- Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines
- Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
- Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
- Prepare/draft applications
- Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
- Ensure assessments are completed in accordance with SOP
- Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
- Attend and participate in client calls as needed
- Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
- Ensure accurate billing of client matters in keeping with company policy and protocols
Skills
- 2–4 years of immigration experience, preferably with exposure to global or multi-country immigration programs
- Strong knowledge of end-to-end immigration processes, including assessments, application preparation, case management, and compliance requirements
- Proven ability to independently manage a high-volume caseload while maintaining accuracy and attention to detail
- Excellent written and verbal communication skills, with confidence in engaging with clients, foreign nationals, authorities, and external vendors
- Strong stakeholder management skills and the ability to build trusted relationships with clients and internal teams
- A proactive, ownership-driven mindset with the ability to anticipate issues and drive cases to completion
- Experience collaborating with third-party vendors and navigating complex immigration scenarios
- Ability to interpret policies, procedures, and regulatory requirements and apply them effectively
- Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
- Comfortable identifying process improvements and contributing to operational excellence
- Strong problem-solving skills and sound professional judgment
- Proficiency in case management systems and Microsoft Office applications
- Bachelor's degree or equivalent professional experience
- Ability to work independently while collaborating effectively within a global team environment
Benefits
- Flexible working hours: we focus on outcomes, not office time
- Working from home and thus remote working options
- Opportunity to work from abroad where compliant
- A culture built on trust, autonomy, and ownership
- Real responsibility from day one, so no micromanagement
- Space to build, improve, and shape how we work
- Exposure to global clients and complex, out of the ordinary and interesting cases
- Opportunities to grow within a scaling, international organization
- Collaborative, supportive, and people-first environment
- A team that values initiative, ideas, and continuous improvement
- A place where your voice is heard and your work matters
Company Overview