Note: The job is a remote job and is open to candidates in USA. Unum is a leading provider of employee benefits, committed to helping clients thrive. The IDI Client Consultant serves as the primary point of contact for clients and brokers, overseeing service-related matters, ensuring accurate billing, and developing tailored service strategies for IDI customers.
Responsibilities
- Reconcile and apply suspense premium for IDI accounts using logical accounting practices
- Actively monitor outstanding past due accounts and facilitate premium collection or termination of delinquent accounts
- Ability to administer a variety of IDI products on multiple mainframe systems
- Communicate on various billing and service-related issues to understand customer needs to solve for root cause while eliminating additional downstream billing and service impacts
- Work with brokers to resolve field issues related to clients
- Serve as a key resource on service and billing issues related to policy administration and enrollment
- Partner with other business areas and customers to identify and resolve problems while building strong relationships through consistent communication
- Collaborate with business partners to provide subject matter expertise on Unum’s technology capabilities, and associated systems, in support of administration, benefits and other key internal business processes
- Ability to manage competing accountabilities and prioritize client requests through the timely delivery of accurate responses and solutions
- Deliver adoption initiatives and influence the utilization of self-service capabilities
- Operate with a continuous improvement mindset and ways to enhance the client experience and operational efficiencies
- Maintain high quality standards and accuracy on all interactions and outputs
- May perform other duties as assigned
Skills
- Ability to provide strong service with a track record of driving customer resolution
- Technical aptitude – ability to utilize and leverage technology and systems
- Ability to research and analyze problems and develop and implement creative, customer-focused solutions
- Effective relationship building and consultative skills
- Strong written & verbal communication, cross-functional collaboration, negotiation, and persuasion skills
- Operates with tactical lens to achieve results with diverse priorities
- Knowledge of continuous improvement methodologies
- Ability to navigate in a fast-paced, complex environment
- Solid organizational, planning, and time management skills – able to support multiple priorities
- Versatility/adaptability with ability to embrace change
- Solid mathematical aptitude, analytical skills, and attention to detail
- College degree preferred, or equivalent experience required
- 3+ years of experience in Customer Services, Employee Benefits or HR administration preferred
- Introductory knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes preferred
- Strong Excel skills preferred
Benefits
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
- Healthcare benefits (health, vision, dental)
- Insurance benefits (short & long-term disability)
- Performance-based incentive plans
- Paid time off
- A 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not
Company Overview
Company H1B Sponsorship