Note: The job is a remote job and is open to candidates in USA. Red Roof is a hospitality company seeking a Franchise Operations Director to support franchise partners and ensure operational excellence. The role involves coordinating franchise operations, conducting training, and analyzing financial reports to uphold brand standards.
Responsibilities
- Coordinates support for franchise partners with Design and Construction for PIP support
- Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees including, but not limited to, pre-opening visit, MIG (Move In Guide) completion, PIP (Property Improvement Plan) requirements, and Shift 4 contract
- Networks franchise partners with approved FF&E, soft goods, signage, and photography vendors
- Works closely with other departments (i.e. distribution services, legal, training, revenue management, sales, and marketing, etc.) to provide operational support for franchise partners
- Reviews inn level rate strategies, marketing strategies, and quality/service standards to ensure the inn meets brand goals
- Coordinates and conducts conference calls, meetings, and training sessions as required
- Promotes growth, upholds brand standards, policies, and procedures, and implements brand initiatives
- Acts as trainer and coach for franchisees in the area of customer service and guest relations, i.e. (Market Metrix), TripAdvisor, and INNcompass
- Promotes company programs including, but not limited to, REDvenue Optimizer, RediSales Force, and Call Forwarding
- Tracks and maintains regional data including, but not limited to, completion of PIP phases, brand-compliant standards, and OTA participation
- Facilitates brand website compliance, changes, and requests
- Analyzes financial reports of the franchise operations department including, but not limited to, STR, PACE, and Early Bird Reports
- Determines short and long-term planning and assessing of quality matrixes to ensure quality standards are met
- Communicates franchise agreement amendment requests to SVP for review/approval
- Assists Accounting department with the collection of outstanding invoices
- Sets goals, monitors work and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and in line with the needs and mission of the organization
- Ensures franchise partners, FAC members, owners, and operators’ business support needs are met
- Nurtures relationships between franchise partners and operations team members to meet brand goals, strategies, and initiatives
- Attends hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, and regional meetings as needed or requested
- Meets budget/expense goals and codes expenses accurately and timely
- Completes a minimum of 2 property visits per year and submits written FVR (Franchise Visitation Report) to SVP
- Conducts at least 1 GuestRedi inspection per property each year and submits inspection report to SVP. Inns not meeting brand standard quality or service goals may require additional visits per year
- Facilitates inn tours with SVP and/or other members of senior management as requested. Completes inn tour binders with comprehensive inn data for review by SVP/senior management
- Assists fellow RVPs/FODs as the need arises with inn openings, transfers, and other assigned duties
- Performs other duties as assigned
Skills
- Bachelor's degree in a related field or equivalent work experience
- 5 years of hospitality hotel operations experience with a proven track record
- Goal-oriented and self-motivated individual with excellent relationship-building skills
- Ability to work with different cultural backgrounds
- Home-based position requiring 90% travel. Relocation may be required
- Availability on nights, weekends, and holidays to serve the needs of franchise partners and the needs of the business organization
- International travel as directed
- Analytical and critical thinking skills with an advanced understanding of cash flow and profitability
- Ability to evaluate and make recommendations based on market supply and demand characteristics
- Ability to effectively multi-task and operate with little or no supervision
- Ability to lead and motivate others with different levels of skills sets, experience, and cultural differences to achieve brand goals
- Excellent verbal and written communication, presentation, and reporting skills
- Computer literate and proficient in Microsoft Office
- Hotel franchise operations experience preferred
Company Overview
Company H1B Sponsorship