Note: The job is a remote job and is open to candidates in USA. NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery, requiring strong engineering skills and curiosity about emerging AI technologies.
Responsibilities
- Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments
- Translate customer business requirements into technical architectures and implementation plans
- Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments
- Work directly with customers to tailor AI solutions to their operational workflows and business processes
- Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients
- Rapidly iterate solutions with customers to refine AI-powered use cases
- Support implementation of AI orchestration, LLM integrations, and agentic decision models
- Develop integrations between ServiceNow, enterprise systems, APIs, and AI services
- Build supporting components such as scripts, microservices, automation logic, and integration services
- Implement integrations with AI platforms, APIs, and enterprise data sources
- Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including: NewRocket Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs and reusable AI solution accelerators
- Identify patterns and capabilities discovered in client deployments
- Contribute reusable assets and automation components
- Provide product feedback that improves platform capabilities
- Help transform successful client implementations into repeatable platform features
- Participate in workshops, discovery sessions, and technical working sessions with customers
- Serve as the engineering counterpart to consulting and delivery teams
- Communicate architecture, system behavior, and technical tradeoffs clearly to stakeholders
- Diagnose and resolve technical issues across AI workflows, integrations, and automation pipelines
- Ensure deployed AI solutions are secure, scalable, and production-ready
- Optimize deployed systems for performance and reliability
- Work closely with: Business Process Consultants, Product Engineering, Data Engineers, AI / ML Engineers, AI Center of Excellence teams
- Contribute to internal playbooks, reusable deployment patterns, and product evolution
Skills
- 5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systems
- Strong engineering foundation with experience in full-stack development, scripting, or enterprise integrations
- Experience working with AI / LLM technologies or AI-powered applications
- Experience operating in client-facing engineering or consulting roles
- Experience with cloud platforms such as AWS, Azure, or GCP
- Experience with languages such as: JavaScript / TypeScript, Python
- Strong ability to communicate complex technical concepts to both technical and business stakeholders
- ServiceNow Experience (Strong Plus)
- Experience with ServiceNow development or workflow automation platforms
- Familiarity with ServiceNow scripting, APIs, and platform development patterns
- Understanding of ServiceNow data models, including: CMDB, workflow / task tables, knowledge management, integrations with enterprise systems
- Experience building AI prototypes, RAG systems, or agent-based workflows
- Experience integrating LLM APIs or AI services into enterprise systems
- Experience with vector databases, embeddings, or semantic retrieval
- Experience contributing to internal platforms, reusable accelerators, or product capabilities
Company Overview
NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform. It was founded in 2016, and is headquartered in Vista, California, USA, with a workforce of 501-1000 employees. Its website is http://newrocket.com.