Note: The job is a remote job and is open to candidates in USA. Empower is dedicated to transforming financial lives by providing a flexible work environment and opportunities for career growth. The Workplace Planning Consultant will engage with participants to deliver personalized education and advice on retirement plans, helping them navigate their financial wellness and make informed decisions.
Responsibilities
- Deliver one-on-one conversations with plan participants focused on retirement readiness, financial wellness, managed accounts and plan features
- Provide point-in-time advice on topics such as contribution strategies, investment allocations including Managed Account solutions, rollovers, and distribution options
- Leverage Empower tools and resources (e.g., Best Interest Profile, participant portal) to guide decision-making
- Manage inbound and outbound interactions, including phone calls, emails, and warm handoffs from internal partners
- Act as a trusted point of contact through basic transactions such as rollovers and transfers
- Identify participant needs and make introductions to Wealth Solutions teams, managed accounts, or other specialists as appropriate
- Maintain detailed notes, follow-up actions, and participant outcomes in CRM tools
- Demonstrate a commitment to meeting performance goals tied to asset retention, education impact, and participant satisfaction
Skills
- Bachelor's degree or equivalent experience preferred
- FINRA Series 7 and 66 (or 63 and 65) required within corporate-established timelines
- FINRA fingerprinting required
- 1+ years of experience in financial services, customer service, or call center environments
- Strong communication and listening skills; empathetic and participant-first mindset
- Comfort with learning new technology platforms and tools
- Ability to thrive in a performance-oriented, high-volume environment
- Experience delivering financial education or advice over the phone
- Knowledge of qualified plan types (401(k), 403(b), 457) and IRA rollover processes
- Exposure to CRM platforms (e.g., Salesforce) and Empower recordkeeping tools
Benefits
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Company Overview
The space to inspire and grow exceptional careers in financial services and tech. It was founded in 2000, and is headquartered in London, GB, with a workforce of 201-500 employees. Its website is http://www.efinancialcareers.com/.