Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. The Field Education Specialist will be responsible for planning, developing, and delivering training programs for field support personnel and customers, ensuring that training meets company objectives and effectively communicates technical information.
Responsibilities
- Plans, develops, delivers, and coordinates in-house product training programs for field support personnel and customers
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids
- Ensures training program(s) meets company and customer objectives
- Maintains communication with customers to ensure effectiveness of training
- May utilize trainers with technical expertise
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date
- May be assigned to a core team to assess the fields needs for a new or revised curriculum build utilizing the ADDIE model of adult instructional design
- Strongly influence the design of new indication and product launch education plans based on business strategy, with a significant focus on functional results
- Design and execute creative and engaging Field Sales and Clinical Specialists Education programs that are targeted, purposeful, and increase electrophysiology knowledge and skills in procedures and cardiac ablation therapies, to enable the commercial organization meets its objectives
- Collaborate with cross functional groups (PACE T&E, Product Marketing, Sales, Product Development, Services, Legal, Quality, and Regulatory) to create education programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards
- Demonstrate education effectiveness through systematic program evaluation and continuous improvement strategy
- Work collaboratively with the Physician Education team to develop and deliver new processes, quality standards and increase efficiency of the team
- Capacity to adjust swiftly to shifting priorities in order to satisfy business requirements
Skills
- High school diploma PLUS a minimum of 6 years of related work experience in cardiac mapping and navigation
- OR Associate degree PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation
- OR Bachelor's Degree PLUS a minimum 2 years of relevant experience OR Masters with minimum 1 year of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience
- 1 year of EP mapping experience
- Advanced Electrophysiology (RCIS or IBHRE certification is preferred)
- Computer skills: Excel, Smart Sheets, Articulate & Rise, Adobe, Camtasia. Power Point, Word, Outlook, Teams, Share Point
- Instructional design methods
- Presentation skills
- Excellent writing skills
- Excellent communication skills
- Collaboration and Inclusion skills
- Ability to develop and foster strong relationships with external customers
- Passion and ability to develop and deliver impactful training
- Strong working knowledge of Training & Education of Medical device program curriculum build and delivery processes
- Assessment of core competencies of field employees and physician customers to identify gaps in current program and build out and deliver curriculum that fills gaps identified
Benefits
- Medtronic Incentive Plan (MIP)
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law
- Temporary employees are eligible for the Employee Stock Purchase Plan
Company Overview