[Remote] Events Registrar

Note: The job is a remote job and is open to candidates in USA. Tessitura is a nonprofit technology company for arts and cultural organizations, dedicated to helping them thrive. The Events Registrar plays a critical role in managing all aspects of participants’ registration for conferences and events, ensuring a seamless experience from registration launch through post-event reporting.

Responsibilities

• Build, test, launch, and manage online registration forms for conferences and events using approved registration platforms
• Maintain registration databases, including attendee profiles, session selections, payments, and special accommodations
• Monitor registration activity and troubleshoot issues to ensure smooth user experience
• Manage registration deadlines, capacity limits, waitlists, substitutions, and cancellations
• Monitor the conference registration inbox and respond to attendee inquiries in a timely, accurate, and professional manner
• Serve as a primary point of contact for registration-related questions, including payments, confirmations, policies, and logistical details
• Draft and send registration-related communications such as confirmations, reminders, updates, and instructional emails
• Escalate complex or sensitive inquiries to appropriate internal stakeholders as needed
• Prepare materials for on-site check-in, including but not limited to: registration staff pre-conference communication, training materials, attendee lists, and registration desk documentation
• Provide in-person and remote, front line troubleshooting during events to resolve attendee issues efficiently and discreetly, ensuring registration data real time updates and accuracy
• Ensure accuracy, integrity, and confidentiality of attendee data in compliance with organizational and data privacy standards
• Generate registration, attendance, and reconciliation reports for event leadership and finance teams
• Support post event data cleanup and evaluation reporting
• Partner with event managers, communications & marketing, finance, and other stakeholders to align registration processes with event goals and ensure alignment with company procedures
• Assist with testing, refining, and improving registration workflows and tools
• Contribute to standard operating procedures and documentation related to registration processes
• This role may be required to travel up to 10% of the time, including traveling internationally

Skills

• Organization and time management
• Proven ability to prioritize a wide variety of tasks and projects simultaneously, while meeting deadlines
• Clear and professional communication
• Problem solving and adaptability as part of a team in fast-paced, high-pressure environment
• Data accuracy and confidentiality
• Customer service mindset with a professional and solutions-oriented approach
• Ability to work independently as well as in a team setting
• Experience using event registration platforms (e.g., Cvent, Eventbrite, Bizzabo, Swoogo, or similar)
• 1–3 years of experience in event registration, conference operations, or event management
• Familiarity with SAAS-based event platforms
• Proficiency with project management tools, Microsoft Office Suite, Confluence, and Monday.com a plus
• Familiarity with Swoogo registration platform is a plus
• Experience supporting large, multi-day conferences
• Familiarity with payment processing and basic financial reconciliation
• Experience with CRM systems or attendee databases
• Strong Excel or reporting skills
• Experience working in a remote environment

Benefits

• Various medical, dental, and vision plans
• Life and AD&D insurance
• Disability insurance
• Employee assistance programs
• 401(k) retirement plan with employer match
• Generous paid time off, including vacation and sick leave
• 12 weeks of paid parental leave
• 7-week sabbatical after seven years of service
• Recharge week between Christmas and New Year’s

Company Overview