Note: The job is a remote job and is open to candidates in USA. Steno is a fast-growing company transforming the litigation technology industry with innovative solutions. They are seeking an East Coast Scheduling Assistant to provide exceptional client service and support, ensuring smooth operations within the customer success team.
Responsibilities
- Own the client experience – Serve as a direct extension of your clients' offices, delivering white-glove service deposition by deposition
- Ensure clients and providers are well taken care of, with the ultimate goal of keeping Steno a top court reporting and litigation support agency for law firms nationwide
- Deliver a reliable, timely, and hospitable experience deposition by deposition
- Partner closely with Account Managers, Operations, and internal teams to ensure every client need is met without missing a beat
- Coordinate many moving parts across fast-moving workflows while staying organized, composed, and client-focused
Skills
- 1+ years of administrative, coordination, or operational assistant experience
- Hospitality mindset
- Exceptional communication skills
- Comfort picking up new systems quickly
- Ability to prioritize competing tasks in a fast-paced remote environment
- Prior court reporting agency experience
Benefits
- Premium Medical, Dental & Vision Coverage
- Generous company-sponsored health plans for employees and dependents, including comprehensive vision, dental, and wellness and mental health benefits for employees and families
- Equity options included
- Flexible PTO
- Home office setup
- Monthly stipend to cover internet and phone costs
Company Overview
Steno provides litigation support by connecting legal teams with court reporters, remote deposition tools, and transcript management. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://steno.com.