Note: The job is a remote job and is open to candidates in USA. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within the Value Acceleration Program, ensuring successful Adobe Experience Cloud implementations and fostering long-term customer value realization.
Responsibilities
- Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle
- Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.)
- Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes
- Identify partnership opportunities and capitalize on “add-on” sales across existing projects
- Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations
- Drive program governance, including meeting facilitation, action item tracking, and decision documentation
- Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews)
- Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership
- Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency
- Capture and communicate lessons learned/best practices to feed back into the consulting practice
Skills
- 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment
- Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes
- Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting
- Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes
- Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools
- Demonstrated ability to translate complex program data into actionable, executive-level narratives
- Ability to travel 40%
- Bachelor's degree or equivalent practical experience
- Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred)
- Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics
Benefits
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
Company Overview