Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm that provides a wide range of services to major organizations. The Desktop Architecture Engineering Manager will deliver end-to-end experience intelligence by analyzing digital experiences and operational data to address systemic technology issues for Deloitte employees. This role requires a combination of desktop engineering expertise, analytics, and automation to enhance endpoint performance and user experience.
Responsibilities
- Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale
- Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services
- Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions
- Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience
- Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders
- Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization
- Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance
- Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes
Skills
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field
- Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience
- Minimum 1 year of previous people leadership or project management experience
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Experience with digital experience monitoring/management platforms and endpoint analytics tools
- Experience writing scripts or automation to execute remote remediation actions at scale
- Background in ServiceNow ticket analysis and issue trend identification
Benefits
- You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
- At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
- Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
- From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
- From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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