Note: The job is a remote job and is open to candidates in USA. LINQ is a high-growth software company focused on empowering K-12 district teams with cloud-based solutions. The Customer Support Specialist will provide technical support for LINQ Nutrition, ensuring a high-quality customer experience by troubleshooting issues and creating documentation.
Responsibilities
- Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction
- Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce
- Contribute to creating training documentation for customers and internal use
- Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction
- Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources
Skills
- Discretion and independent judgement skills required
- Excellent verbal and written communication skills
- Excellent organizational skills and high attention to detail
- Solid background working with computers and Microsoft Product Suites
- Software support or technical support experience (SaaS environment)
- Friendly and professional demeanor with team experience
- Passion for effective problem-solving and/or experience in a customer support/service role
- Patience and emotional intelligence in high stress environments
- Commitment to adhere to schedules and deadlines
- Background in K12 education
- Accounting knowledge
Benefits
- 4% bonus
- Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
- Our 401(k) plan comes with a 4% employer match on *total* earnings (not *just* your base salary).
- Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
- Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
- Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
- Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
- 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
- Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
- Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
- Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
Company Overview