Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform that helps businesses grow by connecting marketing, sales, and service. As a Customer Support Specialist, you will assist customers by providing tailored solutions and resolving issues through various communication channels, while also engaging with internal teams to address complex problems.
Responsibilities
- Partner with our customers and effectively resolve issues through chat, email, and phone. We use our own tools for troubleshooting and communicating with the customer
- Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes
- Utilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issues
- Maintain ownership of cases from initial contact through resolution
- Identify opportunities for existing customers to upgrade their tools
- Discover, report, and monitor bugs and issues
- Find yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learning
- Work weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optional
Skills
- Demonstrate comfort in autonomous learning, troubleshooting and taking an investigative approach to fix a problem
- Possess technical aptitude and familiarity with SAAS concepts
- Are interested in building technical knowledge around APIs, HTML, & CSS
- Are acquainted with customer service and are passionate about the customer experience
- Motivated by customer-facing interaction
- A curiosity for technical deep-diving and troubleshooting
- Solid communication and writing skills
- Time management and organization
- A desire to learn and grow
- An interest in, or understanding of, basic Internet and information technology
- Familiarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessary
Benefits
- Equity plan to receive restricted stock units (RSUs)
- Overtime pay
Company Overview
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.hubspot.com.