Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is North America's largest automotive services company, and they are seeking a Customer Support Representative. The role involves handling high volumes of customer calls to schedule appointments against insurance claims while providing superior customer service.
Responsibilities
- Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
- Answer inbound calls and assist or provide additional assistance accordingly
- Provide information on what to expect during the repair experience
- Follow company guidelines and insurance carrier requirements
- Provide superior customer service via phones and emails
- Use effective questioning and listening skills
- Maintain a professional attitude when handling calls
- Document conversations accurately; strong typing and computer skills required
- Follow operating procedures and adapt quickly to new processes
- Participate in educational opportunities to grow product and service knowledge
Skills
- Ability to handle a high volume of customer calls (inbound and outbound)
- Excellent communication and telephone etiquette
- Balance customer service with persuasive communication techniques
- Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
- Answer inbound calls and assist or provide additional assistance accordingly
- Provide information on what to expect during the repair experience
- Follow company guidelines and insurance carrier requirements
- Provide superior customer service via phones and emails
- Use effective questioning and listening skills
- Maintain a professional attitude when handling calls
- Document conversations accurately
- Strong typing and computer skills required
- Follow operating procedures and adapt quickly to new processes
- Participate in educational opportunities to grow product and service knowledge
- Previous customer service experience (call center, retail, food service, etc.)
- Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT
- High school education or equivalent required
- Strong typing and computer skills
- Eager and positive attitude
- Thrives in a dynamic and flexible environment
- Graceful under pressure
Benefits
- Full benefits
- Paid time off
- Holiday pay
Company Overview
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. It was founded in 2006, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is http://www.drivenbrands.com/.