Note: The job is a remote job and is open to candidates in USA. Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. The Customer Success Manager will drive customer satisfaction, build long-term relationships, and contribute to the company's growth by understanding client needs and developing account strategies.
Responsibilities
- Form a deep understanding of the client’s business & goals
- Provide DSP advisory and strategic consultation from the onboarding phase
- Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
- Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
- Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
- Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
- Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
- Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
- Proactively identify and address emerging client needs
- Work closely with the product team on enhancements based on client feedback
- Efficiently troubleshoot issues and communicate them to the product and technical teams
- Provide regular feedback to management about client needs, market & competitor intelligence
Skills
- 2+ years of experience managing performance-driven web clients – must-have
- Hands-on experience with programmatic or digital advertising platforms
- Proven ability to build and drive processes that truly move the needle for clients
- Capable of working independently and collaboratively
- Strong analytical skills: able to dig into data, spot trends, and turn insights into action
- A proactive mindset: you're comfortable tackling challenges and finding solutions quickly
- Attention to detail
- In-Depth Mastery of Kayzen DSP for Client Success
- Strategic Client Management and Campaign Excellence
- Leading in Industry Knowledge and Trends
- Client Advocacy and Relationship Building
Benefits
- Exceptional career growth and learning opportunity
- A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
- Direct, day-to-day work experience with the management
- A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries
- A flexible work-from-home arrangement
- A 500-dollar home-office setup budget
- A 1000-dollar annual learning and development budget
Company Overview
SaaS enterprise-level software powering mobile advertisers to take programmatic in-house. It was founded in 2018, and is headquartered in Berlin, Berlin, DEU, with a workforce of 51-200 employees. Its website is https://www.kayzen.io.