Note: The job is a remote job and is open to candidates in USA. InsideOut is a company focused on maintaining strong client relationships, and they are seeking a Customer Success Manager to ensure exceptional care and communication with clients. The role involves acting as the primary point of contact for client inquiries, handling escalations, and supporting onboarding processes.
Responsibilities
- Act as the first point of contact for all client inquiries
- Communicate with clients via email text and phone calls ensuring timely responses
- Handle client escalations quickly and update internal platforms accordingly
- Support onboarding processes and assist during scheduled client meetings
- Conduct outbound follow up calls when additional assistance is needed
- Work independently and consistently meet expectations without micromanagement
- Identify potential issues early and address them before they escalate
- Will be trained to fully manage client call processes/script updates via a CRM Script Editor
Skills
- Minimum 1 year of experience in a Customer Success Manager
- Neutral or excellent English speaking accent
- Strong communication skills in both written and spoken English
- Tech savvy and highly adaptable to new platforms
- Reliable backup power and internet service provider
- Willingness to adjust schedule during urgent situations
- Minimum of 16GB RAM for smooth multitasking
- Gmail
- Google Spreadsheets
- RingCentral preferred but not required
Company Overview
Inside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.