Note: The job is a remote job and is open to candidates in USA. CARTO is the leading cloud-native Agentic GIS platform, trusted by data scientists and developers to provide geospatial insights. They are seeking a Customer Success Engineer to enhance customer experiences and ensure effective platform adoption.
Responsibilities
- Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform
- Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal)
- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions
- Keep customer teams moving through clarity and follow-through
- Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO
- Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle
- Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
- Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals
Skills
- 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy
- Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics
- Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers
- You're naturally consultative and love digging into how customers actually use a product to drive better outcomes
- The ability to speak confidently to C-level stakeholders
- The skills to lead technical conversations and directly address technical problems
- The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions
- The ability to translate complex technical messages into tangible action plans
- Experience detecting risk early, handling complex enterprise organizations and solving difficult problems
- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software
- Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers
- A strong combination of being both a team player and a detail oriented, self-starter
- Technical knowledge on GIS tools and geospatial use-cases
- Basic knowledge of SQL, Python, HTML/CSS, and APIs
- Excellent communication skills. Additional languages like Spanish are a plus
- Experience working with a globally distributed team
Benefits
- Flexible work hours in a focused but casual environment.
- Excellent benefits, including 100% medical, dental, and vision coverage for employees.
- Generous 64really generous 6time off, 401k with match, and stock options.
- Growth prospects at a truly welcoming, multicultural and multilingual company.
Company Overview