Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful human connections in a digital world. The Customer Success Associate will serve as a trusted advisor to customers, driving product adoption and satisfaction through relationship building and strategic conversations.
Responsibilities
- Provide industry and platform expertise to help customers derive valuable insights from our product
- Advise customers on best practices in order to drive maximum value and ROI from the platform
- Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions
- Empower customers to connect their goals and challenges with Sendoso’s offerings
- Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities
- Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso
- Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team
- Leverage data to develop communication strategies driving the greatest impact at scale
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Project manage the customer journey using internal and external resources as needed
- Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform
- Build, own, and execute client success and engagement plans
- Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn
Skills
- 1-2 years working in a B2B SaaS environment
- Ability to interact and collaborate with key stakeholders within customer organizations at the Champion and decision-making level
- Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels
- A track record of meeting or exceeding performance and retention goals
- Experience with Salesforce
- Martech industry experience
- Project management experience
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- Financial wellness benefits through Morgan Stanley
- Remote work environment
Company Overview