Note: The job is a remote job and is open to candidates in USA. Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with 1,400 employees across the United States. They are seeking a Customer Service Representative I to process new business, renewals, endorsements, and billing transactions while maintaining effective communication with internal and external stakeholders.
Responsibilities
- Process new business, renewals and endorsements and billing transactions according to established department policies and procedures
- Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
- Maintains detailed policy documentation and updates customer information as necessary
- Rate endorsements/transactions for multiple lines of business
- Develops and maintains positive customer relations and coordinates with various functions within the company
- Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
- Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc
- Maintain acceptable productivity and quality levels established by management
- Perform all tasks with direction of supervisor
- Performs other duties as assigned
- Conforms with all corporate policies and procedures
Skills
- Education: Associate's degree preferred; insurance training or basic insurance courses desirable
- Experience: Less than 2 years in an agency or insurance company preferred
- Skills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal Insurance Discount
Company Overview
Utica National Insurance Group is a Top 100, nationally recognized insurer providing personal and commercial insurance products and services, with the second-largest errors and omissions business in the United States. It was founded in 1914, and is headquartered in New Hartford, NY, US, with a workforce of 1001-5000 employees. Its website is https://www.uticanational.com.