Note: The job is a remote job and is open to candidates in USA. Montage is a global insurance distribution platform seeking a Bilingual (French) Customer Service Representative. This role involves serving as the primary contact for customers, agents, and clients, addressing insurance-related inquiries, and ensuring timely and professional customer service.
Responsibilities
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account
- Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues
- Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
- Provide assistance to other departments when workload dictates
- Consistently achieve departmental standards of productivity and accuracy
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information
Skills
- Candidates are required to reside within a 50-mile radius of our office locations
- Candidates must reside and be authorized to work in the United States
- High school diploma or equivalent required
- Must have at least six months of customer service-related experience
- Must be fluent in English and French (speaking, spelling, and grammar)
Company Overview
As a leading provider of furniture protection plans, Montage provides retailers the opportunity to offer their customers a way to protect one of their most valued investments … furniture and bedding purchases. It was founded in 1972, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://montagefs.com.
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