Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to assisting data professionals in finding their best fit in the industry. They are seeking a Customer Service Representative to respond to consumer inquiries, resolve issues, and maintain positive customer relations while ensuring service standards are met.
Responsibilities
- Respond to consumer inquiries while upholding service standards, including processing orders and troubleshooting products
- Investigate and resolve consumer issues, aiming for one-call resolution to retain customer business
- Follow up with consumers to ensure satisfaction with issue resolution
- Utilize various systems to gather and communicate information for customer activity
- Collaborate with peers and departments to maintain positive customer relations and meet service level metrics
Skills
- Associate's degree or equivalent experience, with previous call center, customer service, or retail experience required
- Excellent phone etiquette and customer interaction skills
- Strong problem-solving and complaint resolution abilities
- Ability to adapt to change and think creatively
- Strong oral and written communication skills, including knowledge of business correspondence
- Experience with technical products and troubleshooting
- Demonstrated ability to meet department goals related to service metrics and quality
Benefits
Company Overview
At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.