Role Overview
As a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.
What You Will Do
Support customers via voice and chat using Amazon Connect, deliver a positive experience through empathy, patience, and clear communication, resolve customer issues using AWS tools, and handle multiple tasks in a fast-paced call center environment.
Why It Might Be a Fit
Communicate clearly and professionally, enjoy helping people, solving problems, and learning new technologies quickly, adapt well in fast-paced, changing environments, and follow structured workflows and procedures with consistency and accuracy.
Requirements
- High school diploma or equivalent
- Must be at least 18 years old
- Must have a quiet, distraction-free home workspace
- Must be proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Professional fluency in English (CERF C1 or higher)
- Must reside in an approved state*
- Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
Benefits
- Paid training and ongoing support
- Hands-on experience in customer experience and tech-enabled services
- Strengthen core skills like communication, customer service, and multitasking
- Variable pay
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