Who we want:
- You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.
- We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
- Use your great verbal and written communication skills to provide excellent service to our merchants.
Basic requirements for consideration:
- Resume with application
- High School diploma or GED
- Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
- Quiet and secure working environment free from background noise and be able to guard client confidential information.
- Familiarity with computers and internet navigation
- Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
- o Ping less than 50 ms
- o Download greater than 12.0 Mbps
- o Upload greater than 2.0 Mbps
Preferred qualifications:
- Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
- Strong work tenure with previous roles lasting a year or more
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