Note: The job is a remote job and is open to candidates in USA. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions regarding compliance issues related to IRAs, HSAs, and ESAs. The role involves answering client inquiries, processing claims, and promoting Ascensus products in the marketplace.
Responsibilities
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
- Answer inbound phone calls from our clients to provide compliance and operational assistance related to IRA, HSA, ESA and other account types as necessary
- Process death claims and miscellaneous forms related to the death claim process for our client’s deceased IRA, HSA or ESA account owners
- Take advantage of opportunities to identify and cross-sell other Ascensus products – Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit our clients
Skills
- Bachelor's Degree in Business, Finance or a trade-off in related work experience
- Previous experience in a call center environment preferred
- Proficient use of Microsoft Word, Excel and Outlook
- Previous knowledge of financial services industry specifically related to financial organizations such as Credit Unions and Banks
- Strong written and oral communication skills
- Demonstrated customer service skills
- Proven ability to use effective listening and problem solving skills
Benefits
- 401(k) match
- Medical
- Dental
- Vision
- Paid-Time-Off
Company Overview
Ascensus delivers high-quality solutions for every segment of the retirement plan marketplace. It was founded in 1980, and is headquartered in Dresher, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www2.ascensus.com/.