Note: The job is a remote job and is open to candidates in USA. People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions. They are seeking a Client Support & Onboarding Specialist to support employees in adopting and using new systems, ensuring a smooth onboarding experience and providing real-time assistance through live chat.
Responsibilities
- Act as the first point of contact for PC employees on new systems through online live chat, offering real-time assistance and troubleshooting
- Assist PC employees by updating client data, demonstrating platform functionality, and providing educational resources
- Draft, schedule, and send internal communications related to system updates, onboarding instructions, and training materials
- Prepare presentation materials, such as slide decks, visuals, and summaries, to support COE initiatives and training sessions
- Gather employee feedback and escalate themes or opportunities that improve workflows and system usability
- Work closely with COE teammates and cross functional departments to support the successful adoption of new technology
- Troubleshoot product or service issues by clarifying questions, identifying root causes, delivering effective solutions, and following up to ensure resolution
- Provide reporting and insights back to leaders, Sales, service teams, and clients to support better decision making and improve the user experience
- Contribute to a scalable and efficient business by helping employees navigate systems confidently and accurately
- Approach all interactions with professionalism, empathy, and a commitment to high client satisfaction
Skills
- Strong interpersonal skills with a client centric mindset
- Strong written and verbal communication skills, including the ability to draft clear and professional communications
- Excellent organizational skills, attention to detail, and a high level of accuracy
- Ability to manage and prioritize competing demands in a fast-paced environment
- Ability to work independently while fostering a fun, lighthearted, and creative team environment
- Comfortable preparing slide decks and presentation materials
- Ability to maintain confidential information
- Proficiency with Microsoft tools
- CRM experience (any platform)
- Experience with providing customer support via a live chat
- Experience with drafting and rolling out communications plans
Benefits
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of health & wellness offerings
- Mental health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
Company Overview
We believe every Canadian deserves the chance to reach their full potential, on their own terms. This belief drives everything we do. It was founded in 2007, and is headquartered in Sudbury, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://benefitpartners.peoplecorporation.com.