[Remote] Client Care Specialist

Note: The job is a remote job and is open to candidates in USA. CasesDaily is an AI-powered case acquisition platform built for personal injury law firms. As an Intake Specialist, you will be the first voice potential personal injury claimants hear, handling high-volume inbound leads and qualifying cases while maintaining compliance standards.

Responsibilities

• Calling and qualifying inbound motor vehicle accident and personal injury leads
• Following a proven intake script — but being sharp enough to know when to adapt
• Chasing down leads who don't pick up — calls, texts, follow-ups until they convert or drop
• Accurately logging everything in GoHighLevel CRM
• Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
• Filtering out unqualified leads before they reach our law firm clients — you are the quality control layer
• Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
• Working PST hours, 40+ hrs/week

Skills

• Law firm or legal intake experience strongly preferred — if you've qualified PI leads before, you're already ahead
• Excellent spoken English — you're the first voice our leads hear
• Strong communication skills — you can build rapport quickly and ask the right questions
• Comfortable handling rejection and keeping the energy up dial after dial
• Self-motivated — you don't need to be told to follow up, you just do it
• Detail-oriented — sloppy data entry or missed qualifying criteria isn't an option
• Reliable internet and quiet workspace for calls
• CRM experience (GoHighLevel, Salesforce, HubSpot) is a bonus
• Calling and qualifying inbound motor vehicle accident and personal injury leads
• Following a proven intake script — but being sharp enough to know when to adapt
• Chasing down leads who don't pick up — calls, texts, follow-ups until they convert or drop
• Accurately logging everything in GoHighLevel CRM
• Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
• Filtering out unqualified leads before they reach our law firm clients — you are the quality control layer
• Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
• Working PST hours, 40+ hrs/week
• Spanish speakers are a huge plus

Benefits

• Full training on our intake process, scripts, and CRM
• You're joining an existing team — not figuring it out alone
• Direct support from leadership — we're hands-on and invested in your success
• Resources and tools to help you convert, not just a phone number and good luck
• Ground-floor opportunity at a company scaling rapidly — more roles opening soon and high performers get first access
• Real career growth — this isn't a dead-end role, it's a launchpad

Company Overview