Note: The job is a remote job and is open to candidates in USA. Perseus Group, a part of Constellation Software, is focused on developing specialized software solutions for financial services customers. They are seeking a Client Support & QA Specialist to provide Tier 1 and Tier 2 support, troubleshoot client issues, and perform quality assurance testing on software releases.
Responsibilities
- Effectively apply knowledge to solve a range of problems and questions
- Run the application in a client's database copy and reproducing the issue in a test environment
- Occasionally train clients on the applicable application in a support capacity
- Effectively communicate an explanation or solution to clients and to other colleagues where applicable
- Resolve and diffuse demanding situations with a client by both e-mail and over the phone
- Escalate a ticket to the appropriate resource or call meetings if needed to bring an issue to resolution
- Function as the liaison between clients, the support team and our internal Development and QA teams
- Gather and analyze information, research, and follow up on client questions and issues in a timely manner
- Collaborate with Development, Professional services, or other staff to solve problems
- Consider and/or develop alternate solutions when available to provide excellent customer support
- Create and update all issues in the company tracking system to maintain accurate records of customer interactions
- Help build and maintain knowledge base articles, FAQs, and other self-service resources
- Participate in team meetings to share insights, feedback, and propose solutions
- Review the user stories, acceptance criteria, design test scenarios, test cases
- Create detailed, comprehensive and well-structured test plans and test cases based on new and existing requirements
- Identify, submit and issue errors to development for correction, and retest once errors have been corrected
- Track defects and causal analysis to closure
- Create and maintain test libraries, databases, and test environments
- Convert manual regression scenarios to automated test cases
- Assist with software deployments and validation in QA and production environments
- Identify and thoroughly document product defects
- Keep track of new features/functionality added and prepare test cases to verify them
- Generate clear and well-written documentation for software verification requirements, plans, procedures and reports
- Provide recommendations and suggestions for structuring and improving the testing processes
Skills
- Prior experience in the financial sector relating to leases/loan portfolio management
- Proficiency In Word and Excel is a must
- University or College degree
- Prior experience as a software Tier 2 Support Desk Specialist and/or QA tester preferred but not mandatory
- Experience with Cypress tool is an asset but not required
Company Overview
“While other purchasers of business seek economies of scale through centralization, we have taken the opposite approach. It was founded in 2004, and is headquartered in Markham, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://csiperseus.com/.