Note: The job is a remote job and is open to candidates in USA. Zions Bancorporation is committed to transforming the work experience in the financial sector, focusing on diversity and employee growth. They are seeking a Call Center Service Representative to assist customers through inbound phone interactions, ensuring a positive experience and building relationships while developing their skills in technology and banking.
Responsibilities
- Help every customer feel valued by your words and actions
- Inspire our customers to tell someone about their positive experience
- Deliver meaningful solutions for our customers through inbound phone interactions
- Seek to add value to each customers’ experience by sharing your knowledge of our products and services
- Develop your skills and knowledge in technology, banking, and leadership to help grow your career
- Build meaningful relationships with our customers
Skills
- You must live within 90 miles of an ID location
- Passion to serve others, learn continuously, and contribute positively to our culture
- Enjoy interacting with customers using your outstanding communication skills
- Experience helping customers solve problems, educate on products/services, and putting the customer first
- Knowledge of banking and financial services, a plus
- Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
- High School diploma or equivalent
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
- Monthly contests to keep things fun and rewarding
- Professional development/leadership development opportunities.
Company Overview
Zions Bancorporation is a financial services company involved in SBA lending, public finance advisory services, and agricultural finance. It was founded in 1873, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 10001+ employees. Its website is http://zionsbancorporation.com.