Note: The job is a remote job and is open to candidates in USA. Xtend is a Credit Union Service Organization (CUSO) that provides services to help credit unions better serve their members. They are hiring a Call Center Representative to assist credit union members by answering questions, resolving issues, and creating a positive customer experience.
Responsibilities
- Answer incoming calls and assist members with questions and concerns
- Use internal systems to verify information and access account details
- Respond to chats, emails, and messages in a timely, professional way
- Help explain account features, transactions, and card-related questions
- Make outbound calls and follow up to ensure issues are resolved
- Document interactions clearly and route requests to the appropriate teams
Skills
- High school diploma or currently working toward one
- Previous call center or customer service experience is a plus
- Strong communication skills and a positive, helpful attitude
- Ability to multitask and stay organized in a fast-paced environment
- Good problem-solving skills and attention to detail
- Comfortable handling confidential information
- Basic Microsoft Office knowledge
- A team-oriented mindset
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
Company Overview
Xtend renders financial, marketing, bookkeeping, data analytics, communications, consulting, technical planning and managerial services. It was founded in 2002, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.xtendcu.com/.