Note: The job is a remote job and is open to candidates in USA. CompanyCam is a photo documentation and productivity app designed for contractors in various industries. They are seeking a Bilingual Customer Support Specialist who will provide technical support in both English and Spanish, create help documentation, and collaborate with cross-functional teams to ensure a seamless experience for Spanish-speaking users.
Responsibilities
- Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations
- Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers
- Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve
- Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams
- Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current
- Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering
- Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed
- Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds
Skills
- 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
- Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
- Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus
- Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
- Clear written and verbal communication skills with a customer-first mindset
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
- Experience writing technical help articles or translating business and marketing content into Spanish, preferred
- Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus
Benefits
- Meaningful equity
- Other benefits
Company Overview
CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites. It was founded in 2014, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 201-500 employees. Its website is https://www.companycam.com.