Note: The job is a remote job and is open to candidates in USA. Groups Recover Together is a company focused on providing integrated care services, and they are seeking an Associate Operations Director to support operational excellence. This role involves team leadership, process optimization, and managing strategic projects to enhance service quality and efficiency.
Responsibilities
- Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors), including workforce planning, scheduling, caseload allocation, onboarding, coaching, and professional development
- Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs), productivity standards, and operational goals while ensuring compliance with organizational policies and procedures
- Oversee day-to-day operational execution, including reporting, administrative deliverables, escalations, and issue resolution to ensure high-quality service and support
- Collaborate with Operations Supervisors, Senior Operations Support Coordinators, and the Director to identify and implement workflow improvements, process enhancements, and operational efficiencies
- Lead, pilot, and support the implementation of new programs and initiatives that align with business needs, organizational goals, and continuous improvement efforts
- Support employee performance management, employee relations, and talent acquisition activities, including recruiting, hiring, coaching, evaluations, and performance improvement planning
- Promote employee engagement and growth through ongoing feedback, goal setting, career development, and knowledge transfer initiatives
- Assist with audits, accreditation reviews, licensing requirements, and regulatory compliance activities to support operational excellence
- Lead and manage special projects and strategic initiatives from planning through execution, ensuring timely delivery and achievement of objectives
- Partner with the Director and cross-functional stakeholders to implement, evaluate, and optimize new programs, processes, and operational improvements
- Coordinate multiple concurrent projects, managing timelines, deliverables, resources, and stakeholder communication to drive successful outcomes
- Other duties as assigned
Skills
- 5+ years of operational leadership experience in a behavioral health or human services field
- Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid
- Bachelor's Degree preferred or equivalent combination of education and experience
Benefits
- Fully Remote work (Not available to residents of: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY).
Company Overview