[Remote] Associate Customer Success Manager, Brands

Note: The job is a remote job and is open to candidates in USA. LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. As a Customer Success Manager, you will ensure the success of Brand and Agency partners by consulting their strategy and roadmap, building strong relationships, and driving the adoption of LiveRamp solutions.

Responsibilities

• Build and maintain strong, long-lasting customer relationships, including exec level contacts
• Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved
• Drive the adoption and utilization of LiveRamp solutions to maximize customer value
• Identify and proactively address any issues or challenges to ensure customer satisfaction
• Manage and own the customer renewal process and work to reduce churn and contraction
• Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes
• Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform
• Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings
• Navigate complex renewals with strong negotiation skills and in depth understanding of client’s use case
• Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more
• Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges
• Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions
• Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements

Skills

• 2-3 years Enterprise SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
• Must have experience in complex renewal negotiation & reseller training
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
• Excellent communication, presentation, and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment and adapt to change
• Customer-focused with a passion for delivering exceptional client experiences
• Must have experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue shares
• Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side
• Experience drafting QBRs, executive summaries, managing renewals & upsells/cross-sells

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

Company Overview

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