Note: The job is a remote job and is open to candidates in USA. Exact Sciences is helping change how the world prevents, detects and guides treatment for cancer. The Associate Clinical Experience Analyst will deliver clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations while improving workflows and enhancing customer experience.
Responsibilities
- Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries
- Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio
- Provides product-specific clinical training, including content creation and collaboration with training teams
- Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements
- Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions
- Investigates escalations to identify process gaps and recommends retraining or workflow adjustments
- Documents all information according to standard operating procedures
Skills
- Bachelor's Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day
- Ability to work weekdays, nights and/or weekends and overtime as needed
Benefits
- Paid time off (including days for vacation, holidays, volunteering, and personal time)
- Paid leave for parents and caregivers
- A retirement savings plan
- Wellness support
- Health benefits including medical, prescription drug, dental, and vision coverage
- Bonus eligible
Company Overview
Company H1B Sponsorship