Note: The job is a remote job and is open to candidates in USA. Project Kitty Hawk is dedicated to building pathways for adult learners to earn high-quality degrees and credentials. The Application Specialist – Mountain & Pacific will guide prospective students through the admissions process, ensuring they are informed and prepared for their educational journey.
Responsibilities
- Prospect for and guide students through application processes of Project Kitty Hawk’s partner universities
- Manage student files as they navigate through the applications processes by ensuring the potential student is informed, completing their action items, and clear on the admissions expectations
- Help students assess their readiness for classes and connect them to relevant resources to assist in their successful enrollment
- Complete discovery sessions with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress
- Analyze and interpret data to effectively support students and improve conversion rates
- Ensure confidentiality and proper documentation of all student information
- Adhere to and enforce the appropriate security policies based on the sensitivity of company data
- Report any security related issues to the appropriate individuals
- Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of business
- Collaborate with external partners and universities to ensure that the best practices, excellent student service, and high standards are met and upheld
- Participate in professional development activities, attend relevant conferences, and engage with industry associations to expand knowledge and network with peers
- The primary hours for this role are 8am-5pm Pacific & Mountain time zones, with one weekend day preferred
Skills
- A bachelor's degree
- At least 1 year of experience working in higher education with adult students in an online setting
- Demonstrated success in individual and organizational goal-focused performance
- Knowledge of the challenges and needs specific to adult learners in higher education
- Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management
- Strong interpersonal skills and the ability to build rapport with adult students
- Excellent communication, organizational, and time-management skills
- Knowledge of relevant academic policies and procedures
- Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA)
- Ability to exercise discretion, professionalism, and good judgement and maintain confidentiality
- Ability to work in a fast-paced, demanding environment
- One weekend day preferred
Benefits
- Full medical/dental/vision coverage
- 401K with match
- Generous time-off policy with paid volunteer time
- Competitive salaries with the potential for performance bonus
- Remote working flexibility
Company Overview
Project Kitty Hawk is a nonprofit education organization that offers faculty management, program design, and enrollment support services. It was founded in 2022, and is headquartered in Chapel Hill, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://projectkittyhawk.com.