Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a company focused on providing mortgage solutions. They are seeking an Account Manager, I to support loan applications from Wholesale Loan Brokers and facilitate the management of these applications from submission to closing, ensuring compliance and excellent customer service throughout the process.
Responsibilities
- Functions as an additional point of contact and support between Broker Partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to Account Executive(s), Underwriting, Quality Control, Senior Account Manager and Funding
- Secures required documentation needed to satisfy the conditions of the loan
- Accurately reviews and understands documentation to ascertain if it will satisfy conditions
- Function as back up to Account Manager(s) by monitoring incoming documents from Broker via email and web platform to ensure premium customer service is received
- Proactively monitors and makes outbound calls on pipeline to ensure timely funding of loans
- Meets with Account Managers regarding their pipelines and updates the Account Manager daily as to outstanding items
- Informs the Account Manager and Account Executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan file
- Proactively updates loan data accurately
- Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverse actions
- Appropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan
- Responsible for excellent customer service to internal and external customers
Skills
- Excellent computer skills and knowledge of Microsoft Office products
- High attention to detail
- Ability to maintain highly confidential information concerning loan applicants
- Requires strong organizational skills and the ability to multitask
- Ability to communicate effectively both verbally and in writing
- Ability to prioritize workload, meet deadlines and handle detailed assignments
- Strong customer service skills
- Knowledge of RESPA/TILA regulations as it pertains to TRID or ability to learn
- Prior customer service in an office environment required
- Prior experience of at least one year in the mortgage industry
- Experience working with NonQM, FHA, VA, USDA and Conventional loans
- Loan origination system experience, particularly E360
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.