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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Inside Sales Manager is responsible for the development and
performance of a team of assigned Supervisors and Residential
Inside Sales Professionals. They staff and direct a sales team and
provide leadership towards the achievement of maximum profitability
and growth, in line with company vision and values. In addition, they
establish sales plans and strategies to expand the customer base in
the marketing area.
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Develop winning objectives for the call centers’ day-to-day activities.
Identify Performance trends, quantify and communicate while implementing key initiatives to drive sales performance - Following the Trends - Insights - Actions Model
Manage real time call analytics and react to changes to queue performance.
Hire, coach and provide training to Inside Sales colleagues and supervisors.
Meet and exceed baseline sales targets for self and assigned team.
Effectively coach to work towards achieving:
company bundle objectives- Selling multiple lines of business per customer
closing objectives
convert jobs at company assigned conversion rate or better into one of the tier residential offerings
company dollars per lead objective or better
Work closely with Quality Assurance(QA) to improve QA Scores: identify improvement opportunities and compliance in executing the company’s designed Inside Sales methodology.
Work with Supervisors to effectively manage sales follow up activities making sure Residential Inside Sales Professionals are following up on all Proposed/Proposed and Sold/Proposed within 24 hours.
Conduct productive Sales Meetings and Sales Training Meetings focused on skill development and improving performance.
Assist Inside Sales Professionals with difficult calls, including, but not limited to, cancellations, billing inquiries, complaints, and emergencies.
Direct Inside Sales Supervisors with developing Sales Action Plans for their teams and develop strategic activities to ensure improved performance.
Assist the Inside sales Leadership team in launching new Residential offerings and making sure Inside Sales Professionals are current with certifications for right to sell products or services.
Ensure the team communicates necessary preparation details to customers and documents the job essentials in the company operating system to ensure successful installations and relationships occur with field Specialists.
Ensure the team is meeting or exceeding all productivity objectives. As needed proactively identify and initiate outbound campaigns to create new lines of revenue.
Ensure team meets or exceeds monthly call quality score of 75%.
Lead an internal or external team of 3 - 5 supervisors each with 15 - 20 Inside Sales Professionals to exceed sales goals.
Support Acquisitions as they migrate into the centralized inside sales division, ensuring a consistent sales process and a uniform customer experience.
Comprehend sales performance data and compile reporting as needed. Identify trends, communicate insights and develop action plans to address.
Cultivate key relationships across Market Ops, Service and Field Sales
CANDIDATE SUMMARY
Skills and Qualifications
Four year college degree from an accredited institution is preferred.
3+ years’ experience as an Inside Sales Supervisor, Sales Leader, and / or Sales Management, with a mix of business-to-business and business-to-customer in a professional services sales environment
Successful experience as a sales team leader at a rapidly growing professional services organisation.
Proven history of driving sales results and achieving goals
Must possess superior verbal and written communication skills.
Experience in effectively collaborating with internal and external stakeholders
Proven success in a dynamic, fast paced environment
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.