Position Summary
The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.
Job Details:
Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)
Training Schedule: Monday to Friday, 10:00 PM - 7:00 AM (Manila Time) - 2-week onboarding
Work Setup: Remote (Work from Home)
Holidays followed: To be discussed during training period
Responsibilities
Recruiting and Pipeline Management
- Support the full caregiver recruitment lifecycle, including:
- Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
- Scheduling and coordinating interviews
- Conducting reference checks
- Conducting interviews
- Proactively identify pipeline gaps and collaborate with the team to meet hiring needs
Scheduling Support
- Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
- Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
- Sending shift confirmations, reminders, and follow-ups to caregivers
- Monitoring unconfirmed shifts and assisting with outreach to secure coverage
- Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions
- Identify and escalate scheduling challenges
- Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand
Operations
- Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.
- Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)
- Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.
Qualifications
- At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing
- Excellent English skills—reading, writing, and speaking (clear, professional communication required)
- Strong organizational skills and very high attention to detail
- Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint
- Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)
- Flexible with schedule, especially during training or as company needs evolve
- Proactive, positive attitude, and a willingness to learn and adapt
- Strong alignment with a family-first, service-oriented team culture